How can we help?
Email support@ethercomtech.com and we'll get back to you, usually within a day. You can also write to us in the app: Settings, then Contact support.
How do I cancel Odo Gold?
Open Settings on your iPhone, tap your name, then Subscriptions, then Odo. Cancel at least 24 hours before your plan or free trial ends and you won't be charged again. Gold stays on until the end of the time you've paid for.
How do I get a refund?
Purchases are made through Apple, so Apple handles refunds. Request one at reportaproblem.apple.com. For a gift, only the person who bought it can ask for a refund, and the Gold it gave is taken back.
I bought Gold but don't have it
In Odo, open the Gold screen and tap Restore purchases. If that doesn't work, email us with the phone number on your account.
How does a Gold gift link work?
Open the link on your iPhone and tap Open in Odo. Each link works once, for the first person who opens it. If you're new, download Odo, sign up, then tap the link again.
How do I delete my account?
In Odo, go to Settings, then Delete account. Your profile, photos, matches and chats are removed. If you pay for Gold, cancel it in your Apple ID settings too.
Someone is bothering me or I feel unsafe
Open their profile or your chat, tap the menu, and choose Report or Unmatch. We review every report. If you're in danger right now in Ghana, call the police on 191 or an ambulance on 193.
Other contacts
- Privacy questions or data requests: privacy@ethercomtech.com
- Ban or report appeals: appeals@ethercomtech.com